We are happy to help you determine whether you need to access your file structure and help restore your site should accidents occur, however Happiness Engineers are not here to assist you with adding, removing, or modifying files and folders. Uploading unknown files, or editing existing files, without understanding them may lead to your site breaking, and can also cause you to lose data. If you don’t understand what a file does, don’t edit it. You should not edit files unless you know exactly what the change will do. If you’re unsure, contact a Happiness Engineer for help before accessing your site via SFTP. Do not touch your site’s file structure unless you have a very specific reason. My plugin or theme developer needs to access my site via SFTP?Īccessing your site’s file structure is not required for your site to function.Why can’t I access certain folders via SFTP?.Can I add custom PHP modules like ioncube?.I’m trying to upload a theme to my site, but it says is too big.I uploaded a plugin using SFTP but I can’t activate it.Does content uploaded via SFTP count against my site’s storage limits?.Can I edit my site’s wp-config.php file?.I deleted something by mistake, can I get it back?.I uploaded images/video via SFTP but are not showing in my Media Library.
I’ve added my site to my SFTP client and it’s not working!.I have modified my theme files but my changes have disappeared after the theme updated.I uploaded a plugin/theme and can’t see it in my dashboard?.
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